SUCCESS STORIES

Switching from Cerenade to Docketwise

Learn why Ana Hernandez, executive assistant at Alami Law, and her firm decided to switch from Cerenade to Docketwise as their immigration and case management software solution.
cerenade to Docketwise immigration software solution
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"Everyone is quick to respond on the Docketwise team, it's an all-in-one solution, and I haven't seen a platform that has it all for an immigration firm"

Ana Hernandez, Executive Assistant
Alami Law

Alami Law

Alami Law was founded in 2004 to provide high-quality legal services to immigrant communities in California and throughout the United States.

For more than 18 years, Alami Law has helped immigrants achieve their American dream, just as they have achieved theirs, by providing high-quality, honest, and affordable legal services.

I interviewed Ana Hernandez, who oversees the firm's activities as the executive assistant.

Did not meet expectations

Before 2018, Alami Law was a LawLogix customer. Unsatisfied, they switched to Cerenade, hoping it would provide the form functionality and integrations they desired.

But this hope didn't last long.

Alami Law quickly realized that Cerenade could not deliver what they promised during their sales conversations.

Missing immigration form features

Cerenade promised a ready-to-use immigration solution that included onboard training, auto-populating forms, and case management integrations with other software.

Unfortunately, features they were "sold " were unavailable, so Alami Law spent lots of time communicating back and forth to set up the software.

And when it came to filling out immigration forms, Cerenade expected the firm to handle the form data mapping themselves. Ana and her team felt uncomfortable managing these technical demands.

Complex reporting costs

As the firm grew, Ana needed to understand her team members' performance to provide extra support.

She wanted performance insights like:

  • Number of calls per attorney
  • Number of retainers
  • Who accomplishes what

Cerenade has a reporting feature, but it turned out to be complicated, so the firm hired an external consultant to help.

This consultant became an additional running cost.

Time to switch case management software

Alami Law tried Cerenade but just wasn't happy. It was time to move away.

They spent too much time troubleshooting shortcomings, and enough was enough.

Also, Alami Law did not appreciate that the software couldn't do what they were "sold," which impacted their trust.

A new hire recommends Docketwise

A new immigration lawyer joining Alami Law shared his previous firm's experience using Docketwise as their immigration form and legal case management software solution.

Ana and her team researched our platform and scheduled a free demo.

The demo went well. Ana was able to get answers to her questions and see that she could achieve what the team needed.

Alami Law switched from Cerenade to Docketwise, and today, Docketwise acts as the firm's hub for case management, immigration forms, and CRM.

"Docketwise has everything we want from text messaging, email, integration with Gsuite, .etc And the CRM is great b/c we get valuable data instantly. With Cerenade, we had to use an external consultant to understand the data."

Docketwise customer support is above and beyond

Ana enjoys the one-on-one support that she receives from the Docketwise team.

Firms receive a full-time customer success manager. What's nice about this level of connectedness is that Ana and her teammates can get personalized answers to all sorts of questions.

With onboarding, feature integrations, and reporting, Ana has been able to explain what they are aiming to do, and her Docketwise success manager guided her to troubleshoot any area needed.

"Everyone is quick to respond on the Docketwise team, it's an all-in-one solution, and I haven't seen a platform that has it all for an immigration firm."

Simple interface, easy attorney onboarding

Switching to Docketwise has been great for onboarding new attorneys onto the team. They have found Docketwise's forms and case management portal easy to pick up and have yet to run into issues.

For existing team members, Docketwise has been supporting the data migration to ensure that the data is accurate and avoids duplicates.

If this story has you curious about what Docketwise could do for your immigration firm, please schedule a free demo to answer your questions.

Saja Raoof, Founder and Principal
Saja Raoof, Inc. Law Corporation
“Docketwise is the fourth immigration software I've used in my career. None come close. It's everything I'd wished for in an immigration forms software. Law offices would be well-served to at least give it a try. I've already enthusiastically recommended Docketwise to several colleagues.”
Shahzad Khan, Principal Attorney
Shahzad R, Khan Legal, PLLC
“This product has increased my law firms productivity ten fold. Before I used to do forms on my own from the USCIS website. Using Docketwise, has caused me to give up paper questionnaires and keeps me from inputting information directly into forms.”
Sandy Yeung - Yeung Law Office, LLC
Anna Ernest, Managing Attorney
Ernest Law Group, PLC
“I am extremely pleased with Docketwise. This software streamlined my Immigration practice and enabled me to process more cases in less time. Clients (and my staff) love how "user friendly" this software is. Definitely a great value for the money.”
Mohammed Ali Syed, Founder and Principal
Mohammed Ali Syed, Founder and Principal
Syed Law Firm, PLLC
“Hands down the best solution for a busy immigration practice. The interface is very user friendly and intuitive. There are lots of cool features that make handling a large volume of cases and ensuring accuracy a lot easier. The customer service is phenomenal.”
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