SUCCESS STORIES

I switched from INSZoom to Docketwise immigration software

Learn why immigration attorney, Jameel Manji, switched from INSZoom to Docketwise and what he enjoys most.
manjilaw using Docketwise immigration software
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Jameel Manji

Jameel Manji is an accomplished immigration lawyer based in Atlanta. CNN even documented some of his inspiring work, which you can view on his immigration website.

Jameel switched from INSZoom to Docketwise in 2022 and is very happy.

I asked if I could interview him to learn how Docketwise impacted his firm. Here's his interview.

INSZoom felt ancient

To get some background, I asked him about INSZoom and what caused him to look elsewhere.

"INSZoom just felt ancient. It felt like I was still in the 20th century."

It turns out that INSZoom does not use modern web technologies that allow features we expect nowadays, like easy online collaboration, removal of repetitive tasks, and accessible overview of your progress. It lacked innovation.

Price hike without improvement

Jameel explained that INSZoom prices increased over time, but the software did not improve. And so this left a bad taste as Jameel would have to pay extra without receiving helpful new features.

Poor customer support

INSZoom customer support became unbearable for Jameel.

As lawyers use their immigration software to store important documents and client information, there were times when Jameel had questions but no one to contact.

If Jameel needed support, he had to submit a support ticket and was not guaranteed a speedy response. And sometimes, he received vague responses that directed him to support articles that didn't always answer his questions.

In the end, Jameel had to learn how to do many things on his own, which ate up the valuable time he could put into his cases.

Jameel wanted actual conversations that got specific answers.

Switching to Docketwise

After learning about his INSZoom experience, I wanted to know about his Docketwise transition and its impacts.

Here's what he explained.

Docketwise removed 70% of my immigration forms work.

Using Docketwise's dynamic intake questionnaire that auto-completes all required immigration forms, Jameel was able to free up a lot of his time.

The automation eliminates back-and-forth with clients and prevents data errors. Jameel particularly appreciates how Docketwise can instantly correct typos across all required forms.

"If we find a typo or apartment number they [client] forgot to give, we change it once, and the change applies on all the forms. The tracking system is much better. The note-taking system is much better."

Docketwise is like your CRM meets immigration software together.

Jameel explained Docketwise like this:

"Docketwise is like your CRM meets immigration software together. I can easily:

  • add clients to the portal
  • collect payments
  • monitor payments
  • automatically send questionnaires and checklists to clients
  • receive notifications as soon as clients send them back to us
  • easily document what is required in 2-5 seconds

...and much more!”

Clients become proactive with Docketwise!

Jameel was very enthusiastic when asked if he saw a difference in his client interaction.

With Docketwise, Jameel sends his clients a questionnaire, which responses auto-populates the immigration forms. He noticed that this approach makes clients feel more involved because they provide the information instead of waiting for the lawyer to interview them.

There's a great appreciation for this because clients can feel proactive in making their immigration dreams come true!

Jameel loves Docketwise's Chrome add-on.

Digging deeper, I learned that Jameel loves how Docketwise integrates seamlessly with his email service provider.

"One of my favorite functions is the Chrome add-on. Anytime a client sends us an email or vice versa, all we have to do is click on the little Docketwise button on the side of Chrome. The add-on automatically identifies the relevant client and makes it easy to manage case documents in a few seconds."

Docketwise customer support has been phenomenal since data migration.

Jameel gave our customer support team a ton of praise. He has been amazed by the individual attention he receives from a software company.

Throughout his onboarding, which involved a data migration from INSZoom to Docketwise, and continued support, he's been pleased that he has a contact person that will call him when needed and is willing to create recorded screencasts videos to show him how to accomplish tasks.

Saving time to focus on more critical matters.

Not having to double or triple-check forms for accuracy and having a client portal accessible anywhere, including mobile phones, Jameel has found Docketwise helps him run his firm efficiently.

In conclusion, when asked what he would say to immigration lawyers considering Docketwise, he responded by saying:

"The time you save pays for all the learning and stuff needed to grow your firm. The CRM is very efficient, and you'll have more time to focus on critical matters in your cases."

Hopefully, Jameel's story was helpful and inspiring to you. If you have any questions, please schedule a demo, and one of our success managers can provide answers and show you our tool.

Saja Raoof, Founder and Principal
Saja Raoof, Inc. Law Corporation
“Docketwise is the fourth immigration software I've used in my career. None come close. It's everything I'd wished for in an immigration forms software. Law offices would be well-served to at least give it a try. I've already enthusiastically recommended Docketwise to several colleagues.”
Shahzad Khan, Principal Attorney
Shahzad R, Khan Legal, PLLC
“This product has increased my law firms productivity ten fold. Before I used to do forms on my own from the USCIS website. Using Docketwise, has caused me to give up paper questionnaires and keeps me from inputting information directly into forms.”
Sandy Yeung - Yeung Law Office, LLC
Anna Ernest, Managing Attorney
Ernest Law Group, PLC
“I am extremely pleased with Docketwise. This software streamlined my Immigration practice and enabled me to process more cases in less time. Clients (and my staff) love how "user friendly" this software is. Definitely a great value for the money.”
Mohammed Ali Syed, Founder and Principal
Mohammed Ali Syed, Founder and Principal
Syed Law Firm, PLLC
“Hands down the best solution for a busy immigration practice. The interface is very user friendly and intuitive. There are lots of cool features that make handling a large volume of cases and ensuring accuracy a lot easier. The customer service is phenomenal.”
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