Jameel Manji is an accomplished immigration lawyer based in Atlanta. CNN even documented some of his inspiring work, which you can view on his immigration website.
Jameel switched from INSZoom to Docketwise in 2022 and is very happy.
I asked if I could interview him to learn how Docketwise impacted his firm. Here's his interview.
To get some background, I asked him about INSZoom and what caused him to look elsewhere.
"INSZoom just felt ancient. It felt like I was still in the 20th century."
It turns out that INSZoom does not use modern web technologies that allow features we expect nowadays, like easy online collaboration, removal of repetitive tasks, and accessible overview of your progress. It lacked innovation.
Jameel explained that INSZoom prices increased over time, but the software did not improve. And so this left a bad taste as Jameel would have to pay extra without receiving helpful new features.
INSZoom customer support became unbearable for Jameel.
As lawyers use their immigration software to store important documents and client information, there were times when Jameel had questions but no one to contact.
If Jameel needed support, he had to submit a support ticket and was not guaranteed a speedy response. And sometimes, he received vague responses that directed him to support articles that didn't always answer his questions.
In the end, Jameel had to learn how to do many things on his own, which ate up the valuable time he could put into his cases.
Jameel wanted actual conversations that got specific answers.
After learning about his INSZoom experience, I wanted to know about his Docketwise transition and its impacts.
Here's what he explained.
Using Docketwise's dynamic intake questionnaire that auto-completes all required immigration forms, Jameel was able to free up a lot of his time.
The automation eliminates back-and-forth with clients and prevents data errors. Jameel particularly appreciates how Docketwise can instantly correct typos across all required forms.
"If we find a typo or apartment number they [client] forgot to give, we change it once, and the change applies on all the forms. The tracking system is much better. The note-taking system is much better."
Jameel explained Docketwise like this:
"Docketwise is like your CRM meets immigration software together. I can easily:
...and much more!”
Jameel was very enthusiastic when asked if he saw a difference in his client interaction.
With Docketwise, Jameel sends his clients a questionnaire, which responses auto-populates the immigration forms. He noticed that this approach makes clients feel more involved because they provide the information instead of waiting for the lawyer to interview them.
There's a great appreciation for this because clients can feel proactive in making their immigration dreams come true!
Digging deeper, I learned that Jameel loves how Docketwise integrates seamlessly with his email service provider.
"One of my favorite functions is the Chrome add-on. Anytime a client sends us an email or vice versa, all we have to do is click on the little Docketwise button on the side of Chrome. The add-on automatically identifies the relevant client and makes it easy to manage case documents in a few seconds."
Jameel gave our customer support team a ton of praise. He has been amazed by the individual attention he receives from a software company.
Throughout his onboarding, which involved a data migration from INSZoom to Docketwise, and continued support, he's been pleased that he has a contact person that will call him when needed and is willing to create recorded screencasts videos to show him how to accomplish tasks.
Not having to double or triple-check forms for accuracy and having a client portal accessible anywhere, including mobile phones, Jameel has found Docketwise helps him run his firm efficiently.
In conclusion, when asked what he would say to immigration lawyers considering Docketwise, he responded by saying:
"The time you save pays for all the learning and stuff needed to grow your firm. The CRM is very efficient, and you'll have more time to focus on critical matters in your cases."
Hopefully, Jameel's story was helpful and inspiring to you. If you have any questions, please schedule a demo, and one of our success managers can provide answers and show you our tool.