It makes me more efficient and I am working smarter, not harder.
Hiedy Marcus Owner and Attorney, Marcus Law Firm PLLC
The Client
Marcus Law Firm, located in Phoenix, Arizona, was founded in 2018 by Hiedy Marcus. A once sole-practice turned team, Marcus Law Firm handles removal defense cases consisting of defensive asylum applications.
The Problem
One of the biggest problems for Hiedy was finding time to track and manage her high-volume caseload in immigration court and everything else as a sole practitioner. (client meetings, court visits, form prep, administrative duties, .etc).
Stakes are high in removal proceedings and as her practice grew, so did her stress. Failure to track deadlines and develop efficient work processes would result in clients suffering.
Hiedy knew she needed a better solution to run her practice, and she came across Docketwise.
The Discovery
Hiedy used various tools and applications to track and manage everything for her cases before Docketwise. Although it worked, Hiedy realized that her process cost her valuable time. Hiedy wanted an all-in-one solution that would save her time.
Knowing that a lot hinged on making the right decision, Hiedy thoroughly researched more viable options that would:
Save her time
Be easy to manage and prepare forms
Be convenient for her clients
Track and manage her caseload
Invoice clients
After thoroughly researching solutions and consulting the opinions of fellow practitioners, Hiedy arrived at two potential options and decided to demo Docketwise and the other platform.
Shortly after demoing both platforms, Docketwise became her preferred choice.
“During the first thirty days, I fell in love with the program!”
The Solution
Hiedy noticed a world of difference in her efficiency after switching to Docketwise. Hiedy had more time to run all aspects of Marcus Law, which freed up time for her to hire her first employee!
Hiedy attributes efficiency to Docketwise’s ease of use and features such as:
Smart forms
Client intakes
A comprehensive case management suite for tracking every case in her large caseload
Client invoicing
All essential tools centralized in one place
Outlook Calendar integration for seamless event management
A notes feature for recording a detailed history of all case-related events
One of Hiedy’s favorite parts about Docketwise is its collaboration features with clients. With the ability to send forms securely via text message and collect information within the Client Portal, Hiedy works asynchronously with clients. She eliminates a lot of back-n-forth communication.
Also, since Docketwise adapts to smartphones, her clients can take action easily from their phones.
For any other attorney that finds themself at a loss for time or that could benefit from increased efficiency, Hiedy knows that embracing technology is the answer.
“We live in a world where you need to let technology work for you so you can focus on the things you love doing in your law practice.”
